We're changing the conversation

Minimise risk and maximise value. MergeSPACES by Merge Technologies is changing the game with a new way to effortlessly deploy and manage your Microsoft Teams Rooms. Register your interest to learn more and be notified when MergeSPACES becomes available.

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Not just another 'as a Service'

MergeSPACES is a revolutionary consumption-based model designed to minimise the friction and financial impact associated with implementing or upgrading your Microsoft Teams Rooms.

Offering exceptional flexibility paired with comprehensive management and support, MergeSPACES enables rapid and seamless deployment and management of your Teams-enabled collaboration spaces.

Neat Bar and dual wall-mounted TVs in a Microsoft Teams Rooms conferencing room

Not just another 'as a Service'

MergeSPACES is a revolutionary consumption-based model designed to minimise the friction and financial impact associated with implementing or upgrading your Microsoft Teams Rooms.

Offering exceptional flexibility paired with comprehensive management and support, MergeSPACES enables rapid and seamless deployment and management of your Teams-enabled collaboration spaces.

Neat Bar and dual wall-mounted TVs in a Microsoft Teams Rooms conferencing room

What problems are we solving with MergeSPACES?

Removing CapEx requirement and lowering deployment costs

Minimising risk through usage-based pricing structure

Move/add/change options to account for technology advancements, changes to the way people work, changes to facilities etc

Peace of mind through uptime guarantees, backed by credits for breaches

Delivers simplicity and transparency via a single monthly bill covering all aspects of the service

Holds us (Merge) accountable for timely rectification of issues and faults, through transparent reporting and performance metrics

Delivers ultimate flexibility so businesses can continuously adapt and best support their teams and customers

Helping businesses better understand space utilisation to inform CRE strategy

What's included?

MergeSPACES is a true ‘as a Service’ model which provides a minimum monthly fee including all costs associated with the solution design, deployment, and management.

Rates are determined using a combination of asset and implementation costs, service and support costs, and space utilisation, i.e. meeting minutes (tracked via multi-tenant access to Teams Rooms Pro Portal).

Utilisation-based costs

Minimum monthly fee is based on existing space utilisation

One plan for multiple rooms/spaces

Multiple rooms/spaces can be included under a single plan and can be applied to existing installations.

Quarterly usage reports

Get quarterly reconciliation reports that break down your usage per space per month.

Early tech upgrades

Buy back options are available to exit existing tech sooner and move to new tech under 'as a Service' model.

Flexibility during term

Future values are factored into enabling changes to be made throughout the subscription term, such as removing, changing or upgrading rooms.

Priority support and SLAs

Priority-based SLAs, unlimited remote and onsite support, proactive monitoring and maintenance including patching and updates, and advanced replacements.

Helpdesk and ServiceNow access

9am–5pm Monday to Friday helpdesk, and ServiceNow portal to access live and historical incident information, reports and asset information.

Dedicated Customer Success Manager

Dedicated Customer Success Manager providing ongoing training, adoption and optimisation services

Sustainable asset management

Asset lifecycle management including secure and environmentally responsible repurposing or disposal with certified chain of custody documentation (R2v3 certified)

Estimate your monthly repayments

Get an instant, no-obligation estimate of your monthly repayments based on your requirements. It takes less than 2 minutes!

What are the benefits?

Faster implementation and management

Makes the process of implementing and managing meeting room technology quicker and easier than ever.

Lower fixed costs, better cash flow

Minimises fixed costs and improves cashflow

Simplified billing

Single bill regardless of size and type of deployment

No capital outlay

No need to outlay capital to enable better technology sooner

Comprehensive support

Comprehensive support model ensures peak performance and eliminates internal burdens of technology management, maintenance and updates

Easily adapt to changing needs

Easier to adapt and change to keep up with end user requirements and CRE strategies

Supports sustainability goals

Supports sustainability goals through certified recycling or repurposing to ensure asset usage is maximised and environmental impact is minimised

Instant AI-powered support

AI-powered support agent delivers level 1 support instantly into the hands of end users

Program Partners

Leading the way

Microsoft are leading the way in creating meeting spaces designed for collaboration. As part of their certified Microsoft Meeting Room Partner Program (MRPP), we are in a unique position to best support our clients on their Teams Rooms journey through deep understanding and engagement. The Partner Program also grants us access to Teams Rooms Pro multi-tenant management which is critical in not only effectively supporting spaces but reporting on usage too.

Hardware and software in harmony

Crestron are the ideal partner for MergeSPACES given their breadth of AV technology offering from both a hardware and management software perspective. Creston’s FlexCare, which will be included by default for each space, is particularly well-suited to the program as it bolsters the support and advanced replacement mechanism.

Crestron have a big focus on Microsoft Teams Rooms enablement and optimisation through their Windows-based MTR solutions and specialise in advanced enterprise deployments.

Making teamwork open, fun and dynamic

Neat are a relatively new player to the global collaboration hardware market.They are making a splash with their focus on tackling complex collaboration challenges with unique solutions by developing incredibly easy, attractive tech that makes teamwork open, fun and dynamic.

Neat’s Pulse add-on to their android-based room systems provides remote management and support options and advanced replacements which perfectly align with the MergeSPACES program.

We're in the business of creating exceptional collaboration experiences.

About Merge Technologies

Merge Technologies is an Australian owned and operated Workplace & AudioVisual Technology Systems Integrator and Managed Services Provider. Since our inception in Sydney in 2016 we have extended our operations to Melbourne and established a strong network of partners in all other parts of the country. We consistently achieve quality project design, deployment and enablement outcomes right across Australia.

Our core focus is on collaboration and audio visual technology in the workplace, although more importantly on the way in which people engage and interact with the technology. Our team are highly experienced and certified professionals who are passionate about delivering positive change to the way people work.

Our capabilities
Design, deploy, enable

Design Services

  • Assess

  • Workshop

  • Design

  • VR Design Studio

  • Onsite PoC

Project Services

  • Planning

  • Procurement

  • Finance

  • Readiness

  • Project management

  • Installation

  • Commissioning

Adoption Services

  • Migration

  • Awareness

  • Training

  • Change management

Managed Services

  • ITIL

  • Reporting

  • Insights

  • SLAs

  • Managed meeting spaces

Register your interest

Be one of the first to learn more about MergeSPACES.

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